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Return or Exchange

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RAQ APPAREL

Track your order, report an issue or read our shipping FAQ here. 

RAQ Support

Hey there. 

It depends on where you are located! You can find specific information on our Shipping Policy page. 

What is your shipping policy?

Hey there. 

You are welcome to return your items within 30 days for a full refund (excl. sale items), exchange, or store credit. 

I suggest reading through our Return Policy prior to lodging your return to avoid disappointment.

If you have any questions, feel free to reach out to us in a message below. 

How do I return or exchange?

Hey there.

If you order from Australia, New Zealand, or the United States, you will not be charged any import fees. 

Any order from a country that doesn't have a free-trade agreement with Australia will likely incur some additional fees. 

Please check your government's import fees and taxing policy before placing your order to avoid disappointment. 

You can also use an Import Calculator, with the HS code: 611241.


Do I have to pay import duties & taxes?

Hey there.

Our fit guide has you covered! 

I suggest trying the Fit Calculator to find your best fit, but you can also read up on sister sizes via the fit guide too. This will come in handy if we don't have your exact size in stock. 

I can personally wear a few different sizes in RAQ, so give it a go!

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